Cancellations ✓ works

A cancelled booking leaves the calendar, and its room is free for a new booking straight away. Nothing is deleted.

The Cancel booking form: the room is freed at once and the booking stays on the Cancelled list. A field for the reason, a paid deposit of €364.64, a choice between “Kept (cancellation fee)” and “Refunded”, and a “Cancel booking” button. — Cancelling with a €364.64 deposit paid: kept or refunded · Real screen, sample data (interface in Bulgarian)

Keeps every cancelled booking with its reason and time

The Cancelled list sits above the calendar. A cancelled booking opens read-only: who cancelled it, when, why, and what happened to the deposit.

Records a refunded deposit as a separate payment

The deposit itself is never edited. If it is refunded, in part or in full, the refund is a new line in the payments. That way the figures reconcile with the bank and no sale is ever deleted.

Example: The Rossi family cancel by phone three days before arrival. They paid a €360.00 deposit, and your terms let you keep half. You choose “Refunded”, type 180 and the reason “cancelled by phone”. The Cancelled list then shows: €180.00 refunded of €360.00.

Undoes a cancellation with Ctrl+Z

If you cancelled by mistake, Ctrl+Z brings the booking back. If part of the deposit had been refunded, the refund is reversed with a new entry, not deleted.

The calendar after the cancellation: the room is free, and the top right reads “Cancelled · 1”. — Real screen, sample data (interface in Bulgarian). “Cancel”, a reason, and the €364.64 deposit marked as refunded. The bar leaves the calendar and the room is free at once; the booking moves to the Cancelled list, and its count goes up to 1.A reason and a €364.64 deposit to refund: the booking is cancelled, and nothing is deleted.Animation on the real screen: in the panel of a paid booking, “Cancel” is clicked, a reason is typed, “Refunded” is chosen for the €364.64 deposit, then “Cancel booking”. The bar fades from the calendar, and the Cancelled count becomes 1.

Real screen, sample data (interface in Bulgarian). “Cancel”, a reason, and the €364.64 deposit marked as refunded. The bar leaves the calendar and the room is free at once; the booking moves to the Cancelled list, and its count goes up to 1.A reason and a €364.64 deposit to refund: the booking is cancelled, and nothing is deleted.Animation on the real screen: in the panel of a paid booking, “Cancel” is clicked, a reason is typed, “Refunded” is chosen for the €364.64 deposit, then “Cancel booking”. The bar fades from the calendar, and the Cancelled count becomes 1.

What it does not do (yet)

It does not refund the card itself: you make the refund at the bank or on the terminal and record it here.
It does not cancel in Booking.com and other channels: the channel connection is coming soon.
It does not cancel a guest who has already checked in. A guest leaving early is checked out with “Check out”.

Included in the monthly price, at no extra cost

One monthly price: a base fee for the property and a fee for each room. There are no tiers and no add-on modules: every part that starts working joins the same price. We will publish prices at launch.

How the price will work

Short answers

Is anything deleted when I cancel?

No. The cancelled booking stays on the Cancelled list, unchanged, and its room is free for new bookings.

Can I cancel the booking of a guest who is already in the hotel?

No. Only a booking that has not been checked in can be cancelled. A guest who leaves before the end of the stay is an early departure.

Look round the system in the demo

A sample hotel with 100 rooms. While the system is in development, demo access is available on request.

Ask for demo access Email us